Comments on: Avoiding Schoolies: Old Lorne Road Olives http://itpleasesus.com/2009/11/24/avoiding-schoolies-old-lorne-road-olives/ The title says it all: eating, drinking, cooking, friendship and family. Sat, 12 May 2012 00:35:42 +0000 hourly 1 http://wordpress.org/?v=3.1.1 By: Emily http://itpleasesus.com/2009/11/24/avoiding-schoolies-old-lorne-road-olives/comment-page-1/#comment-953 Emily Sat, 24 Apr 2010 07:38:40 +0000 http://itpleasesus.com/?p=443#comment-953 Jossi M: I completely understand when staff are busy and I also understand that if you don't have a booking you can't be guaranteed a table. The issue wasn't with the fact we had to sit outside, but rather the attitude of the staff - there was a table available but no effort was made to either find an additional seat for that table, or even say "sorry we don't have any more seats". We asked for a table, were ignored for a time and forced to stand around until we were finally ordered outside. To top it off, the waitress was actually rude. There were a couple more instances which I didn't go into in the post and I won't go into now. I myself have worked in hospitality and realise the importance of simple things like being courteous and friendly to customers. I was surprised, because I had been to OLRO several times previously and had always had good experiences. I would be interested to hear how your experience goes if you dine there... Jossi M: I completely understand when staff are busy and I also understand that if you don’t have a booking you can’t be guaranteed a table.

The issue wasn’t with the fact we had to sit outside, but rather the attitude of the staff – there was a table available but no effort was made to either find an additional seat for that table, or even say “sorry we don’t have any more seats”. We asked for a table, were ignored for a time and forced to stand around until we were finally ordered outside.

To top it off, the waitress was actually rude. There were a couple more instances which I didn’t go into in the post and I won’t go into now. I myself have worked in hospitality and realise the importance of simple things like being courteous and friendly to customers.

I was surprised, because I had been to OLRO several times previously and had always had good experiences.

I would be interested to hear how your experience goes if you dine there…

]]> By: Jossi M http://itpleasesus.com/2009/11/24/avoiding-schoolies-old-lorne-road-olives/comment-page-1/#comment-945 Jossi M Fri, 23 Apr 2010 12:22:50 +0000 http://itpleasesus.com/?p=443#comment-945 As a waitress and fellow food critic I think maybe you should have a bit more understanding for the staff. You stated it was schoolies weekend and also that all of the inside tables bar one were reserved. Do you think that in this case it may have been a bit hard to find you inside seats? Also the definanition of terrine clearly states it is a variation of patte or meat loaf. Perhaps as you did come without booking on what was obviously a busy weekend you shouldn't judge the staff who i have no doubt you would have been ordering about. Unless you have worked in the buisness you probably wouldn't understand why it helps when you book. I plan to go myself after booking. As a waitress and fellow food critic I think maybe you should have a bit more understanding for the staff. You stated it was schoolies weekend and also that all of the inside tables bar one were reserved. Do you think that in this case it may have been a bit hard to find you inside seats? Also the definanition of terrine clearly states it is a variation of patte or meat loaf. Perhaps as you did come without booking on what was obviously a busy weekend you shouldn’t judge the staff who i have no doubt you would have been ordering about. Unless you have worked in the buisness you probably wouldn’t understand why it helps when you book. I plan to go myself after booking.

]]> By: Sally B http://itpleasesus.com/2009/11/24/avoiding-schoolies-old-lorne-road-olives/comment-page-1/#comment-53 Sally B Wed, 25 Nov 2009 22:13:30 +0000 http://itpleasesus.com/?p=443#comment-53 Certainly sounds a strange experience. Certainly sounds a strange experience.

]]>